Approved Return and Warranty Policy — September 2026 Edition

Authorized Version: September 2026 (2026-09) — Effective as of September 25, 2026, for all orders from this date, and the version in effect at the time of the order applies to each order. This text is the sole reference for the return and warranty policy, and any article summarized in the Help Center is subordinate to it.

1. Definitions#

• The Company: Qumat Al-Tataworat Al-Mustaqbaliah Commercial Company, the authorized distributor of GameSir products in the Kingdom of Saudi Arabia.
• Authorized Channel: The gamesir.sa store and the company’s official accounts under its name on external platforms. Any other seller on those platforms is not an authorized channel.
• Receipt Date: The date recorded by the shipping company or the platform as the delivery date.
• Proof of Purchase: The order number from the authorized channel and the invoice issued by it.
• Serial Number: The number printed on the product box or its body, which is the company's reference for identifying the unit and its date.
• Technical Inspection: An inspection conducted by the company or its authorized delegate to determine the nature of the defect, and its report is the reference for applying this policy.

2. Returns within thirty (30) days#

2.1 Duration: A return request is accepted within thirty (30) days from the receipt date. Requests submitted after this period are treated according to the warranty clause only.

2.2 Conditions to be met collectively:

1. The product is in its original condition, unused, and without scratches or signs of use.
2. Return the original box and all components, accessories, manuals, and code cards (unscratched).
3. Proof of purchase from an authorized channel.
4. The serial number of the returned unit must match the delivered unit.

2.3 Change of mind or purchase by mistake: The customer bears the return shipping cost, which will be deducted from the refunded amount. The company has the right to deduct the value of any missing or damaged component.

2.4 What is not accepted for return:

• Subscription codes and digital cards after scratching or activation.
• Products with opened health or protective packaging.
• Units that show signs of use, modification, or installation of non-original accessories.
• Bundles, unless complete with all their elements.

2.5 Refund: After the unit is received and inspected, the amount will be refunded to the original payment method within a period not exceeding fifteen (15) days from the acceptance of the return. It is not refunded in cash or to a different method.

3. Defect upon Receipt#

3.1 Reporting: The customer must open a support ticket within seven (7) days from the receipt date, and within forty-eight (48) hours if the damage occurred during shipping (broken box or visible damage).

3.2 Evidence required for ticket acceptance: Three clear photos of the product from different angles showing the serial number, a video clip not exceeding sixty (60) seconds showing the defect in action, and a brief description. A ticket without complete evidence is not considered submitted.

3.3 Processing: If the defect upon receipt is proven by technical inspection, the company will replace the unit with the same or an equivalent one, and it will bear the shipping costs for the return and the replacement. If a replacement is not available, the amount will be refunded according to Clause 2.5.

3.4 Insufficient evidence: The company has the right to request a retake of the photos or receipt of the unit for inspection before any decision is made; the ticket remains pending until evidence is complete.

4. Twelve (12) Month Warranty#

4.1 Duration and Scope: Twelve (12) months from the receipt date, for the first purchaser from an authorized channel, non-transferable. It covers manufacturing defects and malfunctions that technical inspection proves are caused by a flaw in the product.

4.2 What the warranty does not cover:

• Gradual deterioration or decrease in the efficiency of buttons, sticks, triggers, and battery resulting from normal wear and tear over time.
• Breakage, scratches, deformation of the structure, ingress of liquids, dust, or moisture.
• Misuse, dropping, excessive pressure, storage in unsuitable temperature or humidity.
• Opening, repairing, or modifying the device outside the company, or using unofficial software or updates.
• Damages resulting from non-original accessories, chargers, or cables.
• Consumable accessories: cables, stick covers, stands, cushions, straps.
• Aesthetic defects that do not affect functionality.
• Units purchased from an unauthorized seller or for which proof of purchase or serial number cannot be verified.
• Units with a tampered or removed serial number.

4.3 The warranty is not a periodic replacement program: A replacement request is not accepted merely because product performance decreases with use. Claims submitted after extended periods of use are subject to technical inspection to determine the nature of the malfunction, and wear resulting from use is treated as consumption, not a defect.

4.4 Claim Procedures:

1. Open a support ticket with proof of purchase and serial number.
2. Provide the evidence stipulated in Clause 3.2.
3. Perform the initial inspection steps requested by support (reset, calibration, firmware update) and document the results.
4. Upon request, send the unit for inspection with appropriate packaging; the company bears the shipping if the defect is proven to be covered, and the customer bears it if proven otherwise or if the unit is functioning properly.

4.5 Processing upon proof of defect in the following order at the company's discretion: repair, then replacement with the same or equivalent specifications, then refund of the actual purchase value if the first two are not possible. The replacement unit completes the original warranty period and does not start a new period.

4.6 Non-covered unit: The customer is notified with a written inspection report explaining the reason. The unit is returned at the customer's expense, or paid maintenance is offered if available. A unit that the customer does not receive or does not pay for shipping within thirty (30) days of notification is considered abandoned, and the company has the right to dispose of it.

4.7 Limitation of Liability: The company's liability is limited to repairing the unit, replacing it, or refunding its value. It does not compensate for indirect damages, loss of use, or subscriptions, data, or other devices connected to the product.

5. Purchases from External Platforms#

5.1 Orders from the company's official accounts on external platforms: Returns are handled through that platform's policy and procedures, and the warranty is provided by the company according to Clause 4 after verifying that the seller on the invoice is the company's account.

5.2 Orders from any other seller on those platforms or from websites outside the Kingdom: Not covered by this policy or the warranty, and the reference is the seller themselves.

5.3 Codes and subscriptions included with the product: Provided as received from the manufacturer, and replaced only if proven inactive before delivery, provided the purchase was from an authorized channel, and within fourteen (14) days of receipt.

6. Provisions for Commercial Customers#

6.1 Inspection upon receipt: The commercial buyer must inspect the shipment and notify the company in writing of any shortage or visible damage within three (3) working days of receipt; otherwise, the shipment is considered accepted.

6.2 The right to return due to a change of mind does not apply to commercial orders.

6.3 The warranty is transferred to the end consumer who purchases from the commercial buyer and is calculated from the date the commercial buyer sells to the consumer, with a maximum of eighteen (18) months from the date the company delivers to the commercial buyer.

6.4 Wholesale commercial claims are subject to technical inspection for each unit individually and must be submitted with a table of serial numbers.

6.5 Any additional conditions are governed by the supply contract; in case of conflict, the contract prevails.

7. Fraudulent Claims#

The company has the right to refuse a claim or suspend dealings with the account in the following cases: repeated claims on multiple units with an unusual pattern, submitting altered evidence or evidence that does not belong to the unit, discrepancy of the serial number with the sales record, or commercial use of the product (gaming centers, rentals) without prior agreement.

8. General Provisions#

• The company reserves the right to amend this policy by publishing a new dated version; the version in effect on the date of the order applies to each order.
• The technical inspection report is the company's reference in applying this policy and is provided to the customer upon request.
• Nothing stated herein infringes upon any right that cannot be waived under Saudi regulations, and the return policy here (30 days) is broader than the statutory minimum (7 days from receipt).
• Legal reference: Electronic Commerce Law and its Implementing Regulations, Consumer Protection Law, and jurisdiction lies with the judicial authorities in the Kingdom of Saudi Arabia.

Version History#