Order Cancellation
You can cancel your order before shipping by contacting us directly, and you have the right to a full refund.
After shipping, cancellation is not possible, but you can return the product after receipt according to the return policy within 15 days.
Payment Methods
Available payment options appear on the checkout page when completing the order, including installment payments.
If you encounter a problem completing the payment, send us a screenshot of the issue and the order number if available.
Customer Responsibilities for a Smooth Experience
Provide an accurate and complete shipping address including the city, neighborhood, and correct phone number.
Ensure the mobile number and email address are correct to receive shipping updates.
Be present or authorize someone to receive the shipment at the specified address.