Requirements to open a claim
Send these four at once so the claim is not delayed:
Order number — as you received it in the order confirmation message.
A clear photo of the serial number — the serial number is printed on the controller box.
A brief description of the problem — and a short video clip if possible, as it saves a lot of time.
Mobile number — for contacting you during follow-up.
Where do I find the serial number
The serial number is written on the controller box itself, not on the controller. Keep the box for this reason.
Review period
The team will review your request and inform you of the decision and the receiving procedures.
Game subscription codes included with the product
Problems with included subscription codes are reviewed directly by the manufacturer, not the store. Send the order number, a photo of the serial number, a description of the problem, and your mobile number, and the team will follow up with you.